Privacy policy

COCONO Natural Co., Ltd. (hereinafter referred to as "our company") handles the personal information of users in the service provided on this website (hereinafter referred to as "this service") as follows. We will establish a privacy policy (hereinafter referred to as "this policy").

Article 1 (Personal Information)

Personal information" refers to "personal information" as defined in the Personal Information Protection Law, which is information about a living individual that can be used to identify a specific individual by name, date of birth, address, telephone number, contact information, or other descriptions contained in the information, as well as information that can be used to identify a specific individual by itself (personal identification information), such as appearance, fingerprints, voice print data, and health insurance number.

Article 2 (Method of Collecting Personal Information)

The Company may ask for personal information such as name, date of birth, address, telephone number, e-mail address, bank account number, credit card number, driver's license number, etc. when a user registers for use. In addition, transaction records containing the user's personal information and settlement information between the user and the partner, etc. may be sent to the Company's partners (including information providers, advertisers, and advertising distributors, etc.). The Company may collect such information from its business partners (including information providers, advertisers, and advertising distributors; hereinafter referred to as "Business Partners").

Article 3 (Purpose of Collection and Use of Personal Information)

The purposes for which the Company collects and uses personal information are as follows

  1. To provide and operate the Company's services
  2. To respond to inquiries from users (including identification)
  3. To send e-mails with information on new features, updates, campaigns, and other services provided by the company.
  4. To contact users as necessary for maintenance, important notices, etc.
  5. To identify users who have violated the terms of use or who are trying to use the service for illegal or improper purposes, and to refuse their use.
  6. To allow users to view, change, or delete their own registered information, and to view their usage status.
  7. To bill the user for usage fees for paid services.
  8. For purposes incidental to the above purposes of use.

Article 4 (Change of Purpose of Use)

  1. The Company shall change the purpose of use of personal information only when it is reasonably recognized that the purpose of use is related to the purpose before the change.
  2. In the event of a change in the purpose of use, the Company shall notify the user of the changed purpose by the method prescribed by the Company or announce it on this website.

Article 5 (Provision of Personal Information to Third Parties)

  1. The Company will not provide personal information to third parties without the prior consent of the User, except in the following cases.
    1. When it is necessary to protect the life, body, or property of an individual and it is difficult to obtain the consent of the individual.
    2. When it is particularly necessary to improve public health or promote the sound growth of children and it is difficult to obtain the consent of the person concerned.
    3. When the provision of personal information is necessary for cooperating with a national agency, a local government, or a person or organization entrusted by either of the foregoing in executing affairs prescribed by laws and regulations, and obtaining the consent of the individual is likely to impede the execution of such affairs.
    4. When the following matters are notified or announced in advance, and when the Company has notified the Personal Information Protection Committee
      1. The purpose of use includes provision to a third party
      2. Items of data to be provided to a third party
      3. Means or methods of provision to a third party
      4. Stopping the provision of personal information to a third party in response to a request from the individual
      5. Method of receiving a request from the person in question
    5. Disclosure of personal information to a settlement company for the purpose of identification, billing address confirmation, and credit check at the settlement company
  2. Notwithstanding the provisions of the preceding paragraph, the party to which the information is provided shall not be considered a third party in the following cases
    1. When the Company entrusts all or part of the handling of personal information within the scope necessary to achieve the purpose of use.
    2. When personal information is provided in connection with the succession of a business due to a merger or other reasons.
    3. When personal information is to be used jointly with a specific party, and the Company notifies the person in advance or makes it easily accessible to the person in question of that fact, the items of personal information to be used jointly, the scope of the parties to be used jointly, the purpose of use of the parties to be used jointly, and the name or title of the party responsible for the management of the personal information.

Article 6 (Disclosure of Personal Information)

  1. When the Company is requested to disclose personal information by an individual, the Company shall disclose such information to the individual without delay. However, the Company may decide not to disclose all or part of the personal information if disclosure would cause any of the following to occur, and if the Company decides not to disclose the personal information, it will notify the person without delay. A fee of 1,000 yen per case will be charged for the disclosure of personal information.
    1. When there is a risk of harm to the life, body, property, or other rights or interests of the individual or a third party
    2. When there is a risk of significant hindrance to the proper execution of our business.
    3. When it would violate other laws and regulations.
  2. Notwithstanding the provisions of the preceding paragraph, the Company will not, in principle, disclose any information other than personal information, such as history and characteristics information.

Article 7 (Correction and Deletion of Personal Information)

  1. If the personal information held by the Company is incorrect, the User may request the Company to correct, add, or delete the personal information (hereinafter referred to as "Correction, etc.") in accordance with the procedures specified by the Company. (hereinafter referred to as "Correction, etc.").
  2. If the Company receives a request from the User as described in the preceding paragraph and deems it necessary to respond to the request, the Company shall make the correction, etc. of the relevant personal information without delay.
  3. In the event that the Company makes a correction, etc. based on the provisions of the preceding paragraph, or decides not to make a correction, etc., the Company shall notify the User of this without delay.

Article 8 (Suspension of Use of Personal Information, etc.)

  1. In the event that the Company is requested by an individual to cease using or delete personal information (hereinafter referred to as "cease use, etc.") on the grounds that the information is being handled beyond the scope of the purpose of use or that the information was obtained by wrongful means, the Company shall do so without delay. (hereinafter referred to as "cessation of use, etc.") on the grounds that the information is being used inappropriately or that it was obtained by improper means, the Company will conduct the necessary investigation without delay.
  2. If, based on the results of the investigation described in the preceding paragraph, it is determined that it is necessary to respond to the request, the Company will stop using the personal information without delay.
  3. In the event that the Company suspends use, etc. based on the provisions of the preceding paragraph, or decides not to suspend use, etc., the Company will notify the User of this without delay.
  4. Notwithstanding the foregoing two paragraphs, in cases where it is difficult to suspend use, etc., such as in cases where the suspension of use, etc. would involve a large amount of expense, and in cases where alternative measures necessary to protect the rights and interests of the User can be taken, such alternative measures shall be taken.

Article 9 (Use of Cookies and Other Technologies)

  1. Cookies and similar technologies may be used in the Shop's services. If you wish to disable cookies, you may do so by changing the settings of your web browser. However, if you disable cookies, you may not be able to use some of the functions of the Shop's services.

Article 10 (Changes to the Privacy Policy)

  1. This privacy policy is subject to change without notice to the user, except as otherwise provided by law.
  2. Unless otherwise specified by the Company, the revised Privacy Policy shall become effective when it is posted on this website.

Article 11 (Contact for inquiries)

If you have any questions regarding this Privacy Policy, please contact the following

Address: 901 High City Hiroo, 5-24-3 Hiroo, Shibuya-ku, Tokyo 150-0012, Japan
Company name: COCONO Natural Co., Ltd.
E-mail：info@coconotokyo.com

The above