Refund policy
Our priority is you. So if you’re not 100% satisfied with your order, just reach out to our COCONO team
Please make sure that you can receive emails from the following domains (info@coconotokyo.com) , to avoid any emails from the COCONO team being restricted by spam filters.
In the event that you haven’t received a reply to your email within 3 business days, please check your junk mail folders.
When contacting the COCONO team about a particular order, please provide the following details to help us solve the issue as quickly as possible:
- Your name
- Delivery address
- Email address
- Issue with order
- Order number (this can be found in the order confirmation email you received)
