Refund policy

Our priority is you. So if you’re not 100% satisfied with your order, just reach out to our COCONO team

Please make sure that you can receive emails from the following domains ( , to avoid any emails from the COCONO team being restricted by spam filters.

In the event that you haven’t received a reply to your email within 3 business days, please check your junk mail folders.

When contacting the COCONO team about a particular order, please provide the following details to help us solve the issue as quickly as possible:

  • Your name
  • Delivery address
  • Email address
  • Issue with order
  • Order number (this can be found in the order confirmation email you received)